Refund policy

Due to the nature of our product, we do not accept returns or refunds for change-of-mind for opened packages. As a consumable health product, ShotWise cannot be restocked or resold for health and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@shotwise.co with your order number and a photo of the issue. We’ll be happy to offer a replacement or refund where applicable.

EU 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, subject to applicable legal exceptions.

To be eligible for a change-of-mind return, products must remain unopened, unused, in their original condition, and with all seals intact. For health and hygiene reasons, we cannot accept returns of products that have been opened or unsealed.

Customers are responsible for the direct cost of returning change-of-mind orders. Returned products will be inspected on receipt, and refunds will only be issued where the returned products meet the eligibility conditions above. If a product is returned opened, unsealed, used, or otherwise not in its original condition, we may refuse the return where permitted by applicable law.

To request a return, please contact us at contact@shotwise.co within 14 days of receiving your order before sending anything back.

Need Help?

For any concerns, feel free to reach out to contact@shotwise.co and we’ll do our best to help.